So, a few days ago, I posted about a problem I was having at one of my client's offices and a setup using VPN. The person I was asked to email reviewed the email and forwarded it to their system administratin dept, and told me to "call him right away if they don't get back to you in 24 hours".
Friday goes by, no email, no call. No time to call them at the end of day. Call my contact back on Monday am, leave VM. Call again Monday pm, leave VM. Repeat on Tuesday. Repeat Wednesday am, still no callback. Call other guy in tech support dept, say "oh, he's in, just had to step out". Uh, huh. At this point I'm fuming (all I want is an answer - even if it is "sorry we can't fix the issue"), but don't have time to deal with it.
Tonight I decide (after putting daughter to bed) to remotely connect to the new office and test the VPN connection for the hell of it. Guess what?
Working -rock- solid. For over 3 hours now.
So, why is it so hard to simply call me and tell me that - why make me have to find out for myself?
I'm tempted to have the customer dump this ISP, just to spite them. I mean, if they can't even be bothered to call me or email me and tell me they fixed a very serious issue, what will it be like when I have a real problem? I've had troubles with Roadrunner (our local cable ISP), but relatively speaking they are the most customer friendly company I've ever seen.
Posted by Mark at May 7, 2003 11:28 PM | TrackBack