Over at The ArcterJournal, Alan pretty much sums up a problem I've had for years - how the heck can you let the person on the other end of a tech support call know that you aren't the average "Joe User" calling them, and that you've already done everything on their script and more long before you even though about calling them? I could relate a thousand stories - heck, I was stuck on hold hell with a level one UPS support person just today who had me checking a dozen stupid IE and TCP/IP settings even though the problem I was having was one of their modules crashing with an Invalid Page Fault. I guess it was the 10th time I told her that it finally sunk in.
Posted by Mark at May 8, 2003 12:24 AM | TrackBack